At WHITEBOOK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and products. By using our platform, you consent to the practices described here. All personal data is processed in accordance with Swiss data protection law, in particular the Swiss Federal Act on Data Protection (FADP).

1. Information We Collect

We collect information you provide directly, such as your name, email address, contact details, billing and shipping addresses, payment information, and personal preferences like style or product interests. Some information is also collected automatically when you visit our website, including IP address, browser type, device details, pages visited, time spent, and referring website.

2. How We Use Your Information

Your data is used to manage your account, process and deliver orders, provide customer support, personalise recommendations, send newsletters if you have opted in, and analyse usage to improve our services. We also process data to comply with legal obligations or to protect our rights.

3. Data Sharing

We may share your information with trusted service providers, such as payment processors, shipping partners, and IT providers. In certain cases, disclosure may be required by Swiss authorities. WHITEBOOK does not sell or rent personal data for marketing purposes.

4. Data Security

We implement technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. While we take every reasonable step to safeguard your data, no online storage or transmission can be fully guaranteed as secure.

5. Your Rights

Under FADP, you have the right to request information about your personal data, correct inaccuracies, or request deletion where legally permissible. You can update your account information at any time, opt out of marketing messages, or request account removal, subject to retention requirements.

6. Children's Privacy

Our services are not intended for individuals under 16. If we learn that we have collected personal information from a minor without parental consent, we will act promptly to delete it.

7. Cookies

We use cookies and similar technologies to enhance your experience, understand how our site is used, and personalise content. You can manage your cookie preferences at any time. For more details, please see our [Cookie Policy].

8. Updates to This Policy

This Privacy Policy may be updated from time to time. Significant changes will be communicated via email or on our website.

9. Contact Us

If you have questions or data-related requests, contact us at:

Whitebook GmbH, Fligutstrasse 14, CH-8872 Weesen, Switzerland
Phone: +41 44 271 33 00 | Email: tailor@whitebook.com